Smart365Guide logoSmart365Guide
AI guidance layer for B2B SaaS

Stop losing users to confusion.

Smart365Guide embeds an AI guide inside your product. It explains confusing UI, walks users through workflows step-by-step, and β€” with approval β€” completes routine tasks automatically.

One script tag. No backend changes. Live in minutes.

<!-- Drop into any web app -->
<script
src="https://www.smart365guide.com/sdk/smart365guide.js"
data-app-id="your_app" data-public-key="your_key"
/>// That's it.
42%

fewer support tickets

3.1Γ—

more workflow completions

9 min

saved per user session

$0

marginal cost per user

The problem

SaaS support is a linear scaling trap.

Every new user cohort generates the same questions. Every new workflow creates the same confusion. You hire more CS reps β€” costs climb β€” but the problem never goes away.

$28

Average cost per support ticket

Includes agent time, tooling, SLA overhead, and context-switching tax on your engineering team.

68%

Users abandon complex workflows

Without in-context help, users give up and churn silently β€” taking their ARR with them.

4.2Γ—

CS headcount growth vs product growth

Support teams scale linearly with user volume. That is the trap. Smart365Guide breaks it.

The solution

Not a chatbot. An AI agent with guardrails.

Smart365Guide uses a deterministic BFS planning engine β€” not hallucination-prone LLM guesses β€” to model your app routes, workflows, and safety rules before it ever touches a user session.

Explain

Users ask. The AI knows your product.

Contextual Q&A grounded in your docs, routes, and knowledge base β€” not generic LLM answers. Accurate help at the exact screen where confusion happens.

Any UI elementYour knowledge basePlain language
Guide

Step-by-step walkthroughs, AI-driven.

The agent highlights controls, confirms each action, and adapts in real-time to what the user does β€” not a static tooltip tour that breaks when you ship.

Adaptive flowReal-time stateVoice + screen
Do

Approved tasks, executed automatically.

For repeatable workflows, the agent fills fields and clicks through steps with approval gates and full audit trails. Your policies, enforced every time.

Approval gatesAudit trailsZero drift
Why not the alternatives?

Everything else is reactive, static, or costly.

Support tickets answer confusion after it happens. Product tours break when you ship. Docs do not scale. Hiring more CS reps costs $80K per year each.

Capability
Smart365Guide
Support tickets
Pendo / WalkMe
Documentation
Works inside the user's current screen
Partial
Adapts to real-time user state
Voice-enabled guidance
Executes tasks autonomously
Zero marginal cost per user
Works without static content authoring
Analytics on user friction and drop-off
Partial
One-line embed, no backend changes
Built different

A planning engine, not a prompt wrapper.

Most AI tools bolt a chatbot onto your UI and call it done. Smart365Guide builds a live model of your app β€” routes, states, DOM selectors, safety policies β€” and plans actions deterministically before executing. That is why it does not hallucinate steps that do not exist.

Deterministic BFS planner over your actual app routes
RAG knowledge grounded in your docs and policies
Voice + screen agent for hands-free task execution
HMAC-signed requests and tenant-isolated data

BFS Planning Engine

Breadth-first search over your real app routes. No hallucinated paths, no guessed selectors, no phantom buttons.

Voice Agent

Wake word + speech-to-intent pipeline. Users speak a task; the agent listens, plans, and narrates each step aloud.

Screen Agent

DOM-aware traversal with computer-vision assist. Sees what users see, acts with their approval, logs every action.

RAG Knowledge Layer

Your docs, routes, and policies become the ground truth β€” not one-size-fits-all LLM knowledge about generic software.

Enterprise Safety Controls

Allowlists, approval gates, signed workflows, rate limits, and tamper-evident audit logs from day one.

Multi-Tenant Isolation

Separate knowledge, policies, analytics, and AI configurations per customer org. Sell to enterprises confidently.

Ship in minutes

From zero to AI-guided in three steps.

01

Embed the SDK

One script tag in your HTML β€” or install via npm. No backend changes, no database migrations, no infrastructure to manage.

<script src="…/sdk/smart365guide.js" data-app-id="your_app" data-public-key="your_key" />
02

Connect your knowledge

Link your product docs, FAQs, route map, and workflow definitions. The AI indexes them and becomes an expert on your product.

03

Ship and improve weekly

Go live in minutes. Review analytics to discover friction, see where users hesitate, and automate what your users repeat most.

Return on investment

Less confusion. Less cost. More completed work.

Smart365Guide pays for itself the moment it deflects the first support ticket. Every guided session converts revenue you would otherwise lose to confusion and abandonment.

42%

Reduction in repeat support questions

3.1Γ—

Increase in workflow completion rate

9 min

Average time saved per user session

∞

Users guided with zero marginal cost

Adoption analytics

See where users ask for help, start workflows, complete tasks, and abandon β€” so you know exactly where to invest product effort.

Workflow intelligence

Map every journey users take through your product. Spot deviations, friction points, and automation candidates in one dashboard.

Continuous improvement

The AI learns from real session data. Guides get better automatically over time without manual content updates from your team.

Ready to make your product effortless?

Join teams building AI-guided SaaS products. Start free, deploy in minutes, and see the difference in your first week.

No credit card required Β· Free tier available Β· Ships in 5 minutes